Returns and refunds

We don't offer refunds or returns if you simply change your mind, so please choose carefully.

If an item arrives faulty, damaged or not as described, you're entitled to a refund or replacement under the Australian Consumer Law. To arrange this:

1. Email pokeluminate@gmail.com within 14 days of delivery, with your order number and photos of the item and packaging.
2. We'll confirm the next steps and cover the return postage.
3. Once the item is assessed, we'll provide a refund or replacement as required by the Australian Consumer Law.

Nothing in this policy limits your rights under the Australian Consumer Law. If you notice a problem after 14 days, please still contact us.